Terms & Conditions

Description

Welcome to Travel Point Egypt. We specialize in crafting 100% tailor-made Egyptian holidays designed with highly personalized service. To ensure a seamless experience, please review our booking policies below.

1. Booking & Secure Payment

To begin your journey, submit a trip request through our website. A dedicated representative will contact you to finalize a custom itinerary.

  • Confirmation: Your booking is confirmed once you approve the final itinerary and pay the required deposit.

  • Payment Methods: We accept Wire Transfers, Western Union, and Credit Cards (Visa or MasterCard).

2. Payment Policy & Installments

We offer a flexible "low-down payment" plan to secure your hotels, cruises, and domestic flights.

  • Standard Deposit: 30% of the total tour price.

  • Peak Season Deposit: 50% for bookings during Christmas, New Year, and Easter.

  • Balance Due: The remaining balance must be settled 22 days prior to arrival (or 30 days for Peak Season).

  • Flexible Installments: We can split your payments (e.g., 30% deposit / 30% second payment / 40% final balance) upon request.

Note on Credit Card Payments: Per Egyptian banking regulations, if paying by credit card, you must provide a copy of your passport and a signed copy of both sides of your credit card via email or upon arrival.

3. Changes & Flexibility

We guarantee flexibility. Any changes made to your original booking are subject to availability.

  • No Admin Fees: We do not charge administrative fees for changes, even after vouchers are issued.

  • Exceptions: Changes to airfare are subject to the specific airline’s fees and policies.

4. Cancellation Policy

All cancellation requests must be submitted in writing via email.

Standard Dates

  • Up to 61 days before arrival: 15% fee

  • 60 – 30 days before arrival: 25% fee

  • 29 – 17 days before arrival: 65% fee

  • 16 – 1 day before arrival: 100% fee

Peak Season (Christmas, New Year & Easter)

  • Up to 61 days before arrival: 25% fee

  • 60 – 31 days before arrival: 50% fee

  • 30 – 15 days before arrival: 75% fee

  • 14 – 1 day before arrival: 100% fee

Additional Notes: Domestic flights and sleeper trains are subject to the specific provider's penalty fees at the time of cancellation.

5. Refunds & "No-Shows"

  • Refunds are processed using the original mode of payment and the same account used for booking.

  • No refunds are issued for "no-shows" (failing to arrive without prior notice).

6. Accommodation & Flights

  • Pricing: Based on double occupancy (two people sharing one room). Single supplements apply for solo rooms.

  • Hotel Quality: We list specific hotels as indicators of quality; we reserve the right to book establishments of a similar standard.

  • Domestic Flights: Quotes are based on average prices. Choosing specific flight times may result in a price adjustment.

7. Children Policy

Age Group Packages & Cruises Sightseeing Tours
Under 2 years Free (Pay only flight/train tickets) Free
Under 6 years 25% of adult price Free
Under 12 years 50% of adult price 50% of adult price
12+ years Adult Pricing Adult Pricing

8. Force Majeure & COVID-19 Flexibility

If a "Not to Travel" warning is issued by your government or the airline, we offer:

  1. A refund of the paid amount (minus bank surcharges and airline-specific fees).

  2. A Travel Voucher to be used for future bookings.

9. Responsibility & Liability

Travel Point Egypt acts as an agent for transportation providers, hotels, and other contractors. We are not liable for injuries, damages, losses, or delays caused by weather, acts of God, strikes, government restrictions, or mechanical breakdowns.

10. Acceptance of Agreement

By paying a deposit or the final balance, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.